With the media landscape continuing to shrink both locally, and globally, and the ever-increasing rise of the social media, selfie, product-snapping-tagging influencer, paired with a consumer that socially, ethically and sustainably minded, it is more important than ever to really connect with the end user.
From the consumers’ perspective, authenticity encompasses seven attributes, according to the study:
- Delivering on promises
- Providing high quality
- Treating customers well
- Protecting customer privacy and data
- Communicating honestly
- Being genuine and real, not artificial
- Acting with integrity
To really be seen as authentic by consumers, the report suggests, our industry needs to get back to the basics. Brands, and all their stakeholders need to walk the walk, and really deliver on the promise of a better experience for their customer.
At MINT, we encourage this, challenge the status-quo where we feel this approach isn’t considered, and by applying this lens to all our work with clients, tell a better story, that is authentic and resonates with media and consumer alike.
By Lylle Blackstock, Account Director